Effective Date :
21 May 2026
Brand Name :
Lush Jewellers(LushJ)
At Lush Jewellers (LushJ), every piece is packed with care and checked before dispatch. We want you to receive your jewellery in perfect condition and shop with confidence. If your order arrives damaged or defective, we will review the issue fairly and help resolve it as quickly as possible.
Return Eligibility :
We accept returns
- The item is visibly damaged on arrival
- The item is defective on arrival
- The wrong product was delivered
We do NOT accept returns for:
- Change of mind.
- Size issues( Please look at the size carefully while ordering).
- Minor design or colour variations caused by photography, screen settings, or handmade finishing.
- Products that have been worn, used, altered, or damaged after delivery.
- Products without original packaging, tags, or accessories.
- Claims raised after the return window has expired.
Because jewellery is a delicate product category, all items are checked before shipping.
Unboxing Video Requirement :
To help us verify any issue quickly, a full continuous 360° unboxing video is mandatory.
The video must clearly show:
- The unopened parcel
- The shipping label
- The opening of the package
- The product condition immediately after opening
- Any visible damage, missing parts, or mismatch
Claims without an unboxing video may be rejected.
Return Request Timeline :
You must contact us within 3 days of receiving your order.
Please email us at: teamlushjewellers@gmail.com
Include the following:
- Order number
- Name used on the order
- Registered phone number
- Clear photos of the item
- Full unboxing video
- A short explanation of the issue
Requests raised after 3 days may not be eligible for return or refund.
Return Process :
Once your request is received:
- Our team will review your claim and supporting evidence.
- If approved, we will share return instructions.
- The product must be returned securely in its original condition and packaging.
- Once the item reaches us, it will be inspected.
- If the return is approved after inspection, your refund or replacement will be processed.
Please do not send items back without prior approval.
Refund Policy :
Refunds are initiated only after:
- The returned item is received by us
- The item passes inspection
- The return is approved by our team
Refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment gateway or bank.
Please note:
- Shipping charges are non-refundable
- COD charges, if applicable, are non-refundable
- Any reverse shipment charges, if applicable, may be deducted as per case review
Replacement Policy :
Where possible, we may offer a replacement instead of a refund for approved damage or defect claims, subject to product availability. If the item is unavailable, a refund may be processed instead.
Non-Returnable Conditions :
A return or refund may be refused if:
- The item shows signs of wear or use
- The product is not in original condition
- The unboxing video is missing, edited, or incomplete
- The claim is outside the allowed time period
- The damage occurred after delivery
- The issue is not supported by clear proof
- The returned product does not match the approved claim
Shipping Charges :
Shipping fees are non-refundable unless required by law or explicitly approved by our team in a specific case. Any reverse shipment charges, if applicable, may be deducted as per case review
Our Commitment :
We stand behind the quality of our products and want every order to feel special. If something genuinely goes wrong in transit or delivery, we will handle your case with care and fairness.
Contact Us :
For return or refund support, contact:
Lush Jewellers (LushJ)
Email: teamlushjewellers@gmail.com