Effective Date:
21 May 2026
Website: www.lushjewellers.com
Brand Name: Lush Jewellers (LushJ)
Welcome to Lush Jewellers (LushJ). By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.
Introduction :
These Terms & Conditions govern your access to and use of our website, products, and services. By purchasing from us, you confirm that you are at least the age of majority in your jurisdiction and legally capable of entering into a binding contract.
Business Information :
Lush Jewellers is an online jewellery brand selling imitation and artificial jewellery through its website and related channels. All product listings, descriptions, images, and pricing are provided for retail sale only.
Acceptance of Terms :
By placing an order with us, creating an account, browsing the website, or otherwise using the website, you confirm that:
- you have read and understood these Terms & Conditions;
- you agree to comply with them;
- you will provide accurate and complete information when required.
Products and Product Representation :
We make every effort to present our products accurately. However, please note:
- colors may vary slightly due to screen settings and lighting;
- handcrafted or imitation jewellery may have minor variations in finish, texture, stone placement, or detailing;
- product dimensions, appearance, and packaging may differ slightly from images shown online.
Such variations do not automatically mean the product is defective.
Pricing and Availability :
All prices are listed in Indian Rupees unless stated otherwise.
We reserve the right to:
- change product prices at any time without prior notice;
- correct pricing errors;
- modify or discontinue any product;
- limit the quantity of any item sold.
If a pricing error is discovered after an order is placed, we may contact you for instructions or cancel the order and issue a refund where applicable.
Orders :
When you place an order:
- you agree that the details you provide are accurate;
- your order is subject to acceptance by us;
- we may refuse, cancel, or limit any order at our sole discretion for reasons including stock issues, payment issues, suspected fraud, incorrect information, or operational limitations.
Order confirmation does not always mean final acceptance. The order is considered accepted only when it has been processed and dispatched.
Payments :
We accept payment through the payment methods displayed at checkout.
You agree that:
- you are authorized to use the selected payment method;
- all payment information provided by you is accurate;
- failed or incomplete payments may result in order cancellation or delay.
We do not store your full card details. Payments are processed through secure third-party payment gateways.
Shipping and Delivery :
Shipping timelines, charges, and delivery conditions are governed by our Shipping Policy. Delivery dates shown are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- courier partners;
- weather;
- public holidays;
- incorrect address details;
- local restrictions;
- customs clearance for international orders.
Returns, Refunds, and Replacements :
Returns, refunds, and replacement eligibility are governed by our Returns & Refund Policy.
In short:
- returns are accepted only for damaged, defective, or wrong items received;
- a full unboxing video may be required;
- requests must be raised within the stated return window;
- shipping charges are generally non-refundable unless required by law or specifically approved by us.
Unboxing Video Requirement :
For damage or defect claims, you may be required to provide a continuous unboxing video showing the unopened package, label, opening process, and the product received.
Claims without proper evidence may be rejected.
User Responsibilities :
You agree not to:
- misuse the website;
- attempt unauthorized access to systems or accounts;
- upload harmful code, spam, or malicious content;
- place fraudulent orders;
- impersonate another person or provide false information;
- interfere with the security or operation of the website.
Account Responsibility :
If you create an account on our website, you are responsible for:
- maintaining the confidentiality of your login details;
- all activity carried out under your account;
- notifying us immediately of unauthorized access.
We are not responsible for losses caused by failure to protect your account credentials.
Intellectual Property :
All content on this website, including but not limited to:
- brand name;
- logo;
- product photos;
- text;
- graphics;
- layout;
- icons;
- designs;
- page structure;
is the property of Lush Jewellers or used with permission and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, reuse, or exploit any content without our prior written permission.
Trademark Notice :
Lush Jewellers (LushJ) is a trademark protected brand identity. Any unauthorized use of our brand name, logo, product content, or visual identity is strictly prohibited.
Promotional Offers and Discounts :
Promotions, coupon codes, and offers may be changed, withdrawn, or limited at any time without notice. Unless explicitly stated, promotions:
- cannot be combined;
- may apply only to selected products;
- may have expiry dates or usage limits.
Third-Party Services :
Our website may use or link to third-party services such as:
- payment gateways;
- courier companies;
- analytics tools;
- social media platforms.
We are not responsible for the actions, policies, or content of third-party websites or services. Your use of them is at your own risk and subject to their terms.
Limitation of Liability :
To the fullest extent permitted by law, Lush Jewellers shall not be liable for:
- indirect or consequential losses;
- loss of profits;
- loss of business opportunity;
- delays outside our control;
- damage caused by misuse of products;
- minor product variations that do not affect usability;
- actions or omissions of third-party courier or payment providers.
Our total liability for any claim shall not exceed the amount paid for the relevant product, except where a higher liability cannot legally be excluded.
Product Use and Care :
Jewellery should be handled with care. We are not responsible for damage caused by:
- rough use;
- improper storage;
- exposure to water, perfume, chemicals, sweat, or heat;
- wearing the product beyond normal usage conditions;
- unauthorized alteration or repair.
Prohibited Resale and Misuse :
You may not resell, repurpose, or market our products or content in a misleading way that suggests affiliation, authorization, or ownership beyond the original purchase.
Privacy :
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to Terms :
We may update these Terms & Conditions at any time without prior notice. The latest version posted on this page will apply from the date of publication.
Governing Law and Jurisdiction :
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to your use of our website shall be subject to the jurisdiction of the appropriate courts in India.
Contact Information :
If you have any questions regarding these Terms & Conditions, contact us at:
Lush Jewellers (LushJ)
Email: teamlushjewellers@gmail.com
Phone/WhatsApp: +91 9599868997
Address: BA-15 Shalimar Bagh (west), Delhi – 110088