PRIVACY POLICY

Effective Date

21 May 2026

Who we are

Welcome to Lush Jewellers(LushJ) (“we,” “our,” or “us”). We highly value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lushjewellers.com) and purchase our imitation, artificial, Kundan, AD, and anti-tarnish jewellery collections.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Data: When you register an account, place an order, or subscribe to our newsletter, we collect identifiable information such as your name, billing address, shipping address, email address, and phone number, order details,Any information you submit through contact forms, WhatsApp, reviews, or customer support.
Payment Information: For processing your purchases, we collect payment details. Please note that all transactions are processed through secure, third-party payment gateways. We do not store your credit/debit card numbers or UPI PINs on our servers.
Automated Data (Cookies & Analytics): As you navigate through our site, our WordPress and WooCommerce architecture automatically collects data regarding your device, browser type, IP address, and browsing behavior such as pages visited, Time spent on pages, referring website etc using cookies to optimize your shopping experience.

How We Collect Information

We collect information in the following ways:

When you place an order on our website
When you create an account or log in
When you contact us through forms, email, phone, or WhatsApp
When you subscribe to updates, offers, or marketing messages
Automatically through cookies, analytics tools, and website tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

To process, fulfill, and ship your jewellery orders.
To communicate with you regarding order confirmations, tracking updates, and customer support inquiries.
To improve our website layout, product offerings, and customer service.
To send promotional emails, exclusive offers, and updates about new jewellery drops (only if you have opted in).
To detect and prevent fraudulent transactions.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted service providers who assist us in operating our business, including:

Logistics & Courier Partners: To deliver your orders.
Payment Processors: To securely facilitate transactions.
Marketing Platforms: To send newsletters and updates (e.g., email service providers).

These third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

Payment and Transaction Security

All payments made on our website are processed through secure third-party payment gateways. We do not sell, trade, or rent your card details.

We may receive limited transaction information such as payment status, transaction ID, and order confirmation from the payment processor.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Keep items in your cart
Improve website performance
Analyze traffic and visitor behavior
Help us understand which products and pages are most useful

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Retention And Security

We implement robust, industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no website, server, or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain your information only for as long as necessary for:

Order processing
Customer service
Return and exchange handling
Legal, tax, and compliance purposes
Business and record-keeping requirements

After this period, we securely delete or anonymize the data where possible.

Your Data Rights

Depending on your jurisdiction, you have the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal data, subject to our legal and accounting obligations.
Opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.

Marketing Communications

If you subscribe to our updates or voluntarily share your contact details, we may send you promotional messages about offers, launches, or product updates.

Clicking the unsubscribe link in emails
Replying as instructed in messages
Contacting us directly

Intellectual Property & Trademark

“Lush Jewellers” and the Lush Jewellers logo are registered trademarks. The images, designs, product descriptions, and overarching brand identity displayed on this website are the exclusive property of Lush Jewellers. Unauthorized use, reproduction, or distribution of our trademarked materials or product imagery is strictly prohibited and subject to legal action.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and shipping partners. We are not responsible for the privacy practices, content, or security of those third-party websites.

Children’s Privacy

Our website is intended for adults and general consumers. We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.

International Visitors

If you access our website from outside India, please note that your information may be processed in India or in other countries where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of any significant changes by posting the new policy on this page with an updated “Effective Date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

Lush Jewellers Email: teamlushjewellers@gmail.com

Address: BA-15 second floor, Shalimar Bagh(west), Delhi – 110088

Phone: +91 9599868997